We are seeking motivated and skilled professionals to join our team in the roles of Officer, Senior Officer, and Executive - Technical Services. If you are passionate about technical services, problem-solving, and providing excellent customer support, we invite you to apply.

Position: Officer, Sr. Officer, Executive
Department: Technical Services
Location: [Company Location]
Job Type: Full-time

Key Responsibilities:

• Technical Support: Provide technical assistance and support for a range of products and services. Troubleshoot issues, identify root causes, and deliver efficient solutions.
• Customer Interaction: Respond to customer inquiries, offer guidance, and ensure customer satisfaction by addressing concerns promptly and professionally.
• Installation & Maintenance: Assist in the installation, setup, and ongoing maintenance of technical systems or products, ensuring they are operational and meet client requirements.
• Documentation: Maintain accurate records of service requests, technical issues, and resolutions. Prepare and update manuals, reports, and service documentation.
• Collaboration: Work closely with cross-functional teams including engineering, product management, and customer support to resolve technical challenges and improve services.
• Training & Guidance: Provide training and technical support to customers or internal teams to ensure proper use of systems, products, or services.
• Quality Assurance: Ensure that all technical services meet company quality standards and industry best practices.
• Continuous Learning: Stay updated with the latest technical trends, innovations, and industry advancements to provide cutting-edge support.

Requirements:

• Experience:
  • Officer: 1-2 years of relevant experience in technical support or related field.
  • Senior Officer: 3-5 years of experience in technical services or troubleshooting.
  • Executive: 5+ years of experience in a similar technical role, with leadership or mentoring experience being a plus.
• Skills: Strong problem-solving abilities, excellent communication skills, and the ability to work independently as well as part of a team.
• Technical Knowledge: Familiarity with relevant technical products, tools, or services (industry-specific knowledge is an advantage).
• Education: Bachelor’s degree in Engineering, IT, or a related technical field is preferred. Certifications in relevant technical areas are a plus.
• Attention to Detail: Ability to assess technical issues critically and provide effective solutions.
• Customer-Centric Approach: Focused on providing the best possible customer experience and support.

Why Join Us?

• Competitive Compensation: Attractive salary and benefits package.
• Career Growth: Opportunities for professional development, training, and advancement within the company.
• Dynamic Environment: Be part of a supportive, collaborative, and innovative team working in a fast-paced industry.
• Work-Life Balance: We offer a positive work environment that values both professional and personal well-being.

If you are passionate about technical services, enjoy problem-solving, and want to contribute to a team that values excellence, we encourage you to apply.

How to Apply:
Send your resume and cover letter to [hr.advance.agrotech.bd@gmail.com] or visit our careers page at [Apply now]. We look forward to your application!